AllKars Sales LTD: Trustworthy Car Dealer in Whangārei, NZ

AllKars Sales LTD Photos

Pros	Cons
Excellent customer service, with staff willing to resolve issues promptly.	Some customers reported feeling ripped off during trade-ins and purchases.
Honoured the Consumer Guarantees Act without hesitation.	Issues with vehicles not being as described, leading to unexpected repairs.
Friendly and welcoming atmosphere, making customers feel valued.	Negative experiences with specific staff members, including rudeness and lack of customer service.
Local family business that goes the extra mile for customers.	Concerns about the honesty of vehicle conditions and service history.
Positive experiences with car purchases, leading to satisfaction with the vehicles.	Traumatic sales experiences reported by some customers, leading to dissatisfaction.
No hassle during the buying process, making it a pleasant experience.

Pros

Cons

Excellent customer service, with staff willing to resolve issues promptly.

Some customers reported feeling ripped off during trade-ins and purchases.

Honoured the Consumer Guarantees Act without hesitation.

Issues with vehicles not being as described, leading to unexpected repairs.

Friendly and welcoming atmosphere, making customers feel valued.

Negative experiences with specific staff members, including rudeness and lack of customer service.

Local family business that goes the extra mile for customers.

Concerns about the honesty of vehicle conditions and service history.

Positive experiences with car purchases, leading to satisfaction with the vehicles.

Traumatic sales experiences reported by some customers, leading to dissatisfaction.

No hassle during the buying process, making it a pleasant experience.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
9 am–5 pm	9 am–5 pm	9 am–5 pm	9 am–5 pm	9 am–4:30 pm	9 am–1 pm	Closed

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9 am–5 pm

9 am–4:30 pm

9 am–1 pm

Closed

A Car Dealer with Heart: AllKars Sales LTD

AllKars Sales LTD, nestled in the heart of Whangārei at 54 Port Road, stands out as a car dealer where customer satisfaction appears to be a top priority. With a commendable rating of 4.20, the dealer has cultivated a reputation that resonates well with many car buyers.

Customer Service: A Mixed Bag

Customer service experiences at AllKars Sales LTD have ranged from delightful to deeply disappointing. On one hand, several patrons have showered praises on staff members like Gary and Lyndon for their commitment to customer satisfaction.

Praise for Service:
- “They kept every promise they made and we now have an excellent van as a result.”
- “Thanks to Lyndon and the team at AllKars for going the extra mile for us.”

Yet, not every experience has been glowing. Some customers have faced the wrath of unsatisfactory communication from staff, leaving them feeling undervalued.

Complaints:
- “The old male was rude and disrespectful…”
- “The lady that spoke to us was the rudest woman we have ever encountered.”

Addressing Issues: A Commitment to Resolution

In instances where issues arose after the purchase, AllKars Sales LTD has shown a willingness to stand by their vehicles. Customer feedback shines a light on their responsiveness:

Positive Outcomes:
- A customer who faced mechanical issues was reassured that their problems would be resolved without hesitation, exemplifying the principle of the Consumer Guarantees Act.
- Another customer received financial aid to address a rear window demister issue, indicating a genuine investment in customer care.

However, tales of frustration also emerged, where customers felt their grievances were met with excuses rather than actionable solutions.

A Family Business Feel: Authenticity in Transactions

One of the key aspects that defines AllKars Sales LTD is its local, family-run atmosphere. Many patrons have expressed appreciation for the relatable, personable touch they received:

Community Appreciation:
- “A local family business we are happy customers.”
- Customers often note how the business atmosphere feels intimate and welcoming, setting it apart from larger, cold corporate dealerships.

This authentic approach has led many to revisit or recommend AllKars Sales LTD despite their experiences, creating a strong connection with the community.

Final Thoughts: A Place for Every Buyer

AllKars Sales LTD presents itself as a car dealer with notable strengths and weaknesses. They certainly have a flair for making buyers feel valued, but the consistency of service can vary:

Pros:
- Accessibility features, including a wheelchair-accessible car park and entrance.
- Acceptance of various payment methods, making it easier for customers to finalize transactions.
Cons:
- Mixed reviews regarding staff interactions signify a need for improved training in customer service.
- Some buyers left feeling misled regarding vehicle conditions.

Overall, while experiences with AllKars Sales LTD may differ, they often manage to create lasting relationships with the community. If you're in the market for a vehicle in Whangārei, it may be worth stopping by to see how they can assist you personally.

Frequently Asked Questions About AllKars Sales LTD Car Dealer

What are the opening hours for AllKars Sales LTD?

AllKars Sales LTD operates with the following hours: On Monday, Tuesday, Wednesday, and Thursday, they are open from 9 am to 5 pm. On Friday, their hours are from 9 am to 4:30 pm, and on Saturday, they are open from 9 am to 1 pm. Please note that AllKars Sales LTD is closed on Sundays. It's advisable to check their hours before visiting to ensure a smooth experience.

What payment methods does AllKars Sales LTD accept?

AllKars Sales LTD accepts various payment methods to accommodate their customers. They accept credit cards and debit cards, making transactions convenient for buyers. However, it's important to note that they do not accept certain types of credit cards. For the best experience, customers are encouraged to confirm the payment options available at the time of purchase.

Is AllKars Sales LTD accessible for individuals with disabilities?

Yes, AllKars Sales LTD is committed to accessibility for all customers. They provide a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with disabilities can visit the dealership comfortably. This commitment to accessibility reflects their dedication to serving the community and making car buying a hassle-free experience for everyone.

What should I do if I encounter issues with my vehicle purchased from AllKars Sales LTD?

If you experience any issues with a vehicle purchased from AllKars Sales LTD, it's recommended to contact them directly. They have a reputation for honoring the Consumer Guarantees Act and addressing customer concerns promptly. Many customers have reported positive experiences with their after-sales service, so reaching out to them can help resolve any mechanical issues you may face.

Can I expect good customer service at AllKars Sales LTD?

Customer service experiences at AllKars Sales LTD can vary. While many customers have praised the friendly and helpful staff, some have reported less satisfactory interactions. It's advisable to approach the dealership with clear communication and expectations. Overall, many customers have left with positive impressions, highlighting the team's willingness to assist and resolve issues.